No chatbots. No ticket queues that vanish into a void. Whoever picks up your message has used the product, knows the answers, and replies within two business days.
For Agency plan demos, custom volume questions, or anything procurement related.
info@inkwirely.com Replies within one business dayAccount issues, billing questions, distribution help, or anything broken.
info@inkwirely.com Median first response: four hoursJournalists working a story, publishers wanting to join, or speaking requests.
info@inkwirely.com Replies within two business daysTell us a little about yourself and what you need. The right person on our team will pick this up and reply.
We have offices in three time zones so somebody on our side is awake whenever you need us. Most of our team works remotely most of the time.
14th Floor, Lodha Excelus
Apollo Mills Compound
Mahalaxmi, Mumbai 400011
Avenida da Liberdade 110
Floor 4
1250 146 Lisboa, Portugal
600 Congress Avenue
Suite 1400
Austin, TX 78701, USA
A few of the questions we hear most often. The answer might already be here.
Sales messages get a reply within one business day. Support tickets get a median first response of about four hours during business hours. Press queries get a reply within two business days. Our actual response times are tracked publicly on the status page so you can hold us to it.
For Agency plan customers and prospects, yes. Mention scheduling a call in your first message and we will share booking links. For Starter and Growth plans, email and short Loom videos cover everything we would discuss on a call, faster and with a written record.
Send an email to security at inkwirely dot com. Our security lead reads every message personally and replies within one business day. We also run a responsible disclosure program for researchers, with public credit and bounties for material findings.
Yes, with a little notice. Email the address that fits your topic and let us know which city and dates you have in mind. Most of our team works remotely so we coordinate office days around guest visits to make sure someone useful is in the room.
Straight to the team building the product. Feedback emails go to a shared inbox watched by both founders and the design lead, read every weekday morning. We reply to every single piece of feedback, even when we disagree with it.